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Customer Support (Toll Free) 1800-123-8464 +918337911888

  • Check-In time is 12 noon and Check-Out Time is 10 a.m.
  • If our Check-In/Out timing does not suit your holiday program, kindly inform us about the same. Necessary room allotments can be arranged on prior information, subject to availability, and may be chargeable by us directly.
  • Cancellation or Alteration in bookings is entertained. But prior information is required at least a week before your Check-In date. Kindly also refer our Reservation/Cancellation or Amendment Policy.
  • Please carry a valid government-issued photo identity and address proof with you for Check-In Procedure. PAN Card is not accepted as a valid Identity Card.
  • The Credit/Debit Card Holder should be one the travellers, if you have booked with us using any one of the later.
  • We reserve the right to cancel or modify reservations where it appears that a customer has engaged in a fraudulent or inappropriate activity or under other circumstances where it appears that the reservation contains or is resulted from a mistake or error.
  • We may charge compulsory gala dinner supplement on Christmas / New Year’s event or other festive periods. The needs to be cleared separately.
  • Breakfast timings are 7:30 – 09:30 am henceforth all requests will be chargeable.

Cancellation / Amendment Policy

INDIVIDUAL BOOKING

  • If the reservation is cancelled/amended before 21 days of the date of arrival, there will be no retention.
  • Within 15 – 21 days of the date of arrival, 50% of the 1st night stay will be charged as retention.
  • Within 07 – 15 days of the date of arrival, 100% of the 1st night stay will be charged as retention.
  • Any cancellation less than 7 days entire stay would be charged as retention.

GROUP BOOKING

  • If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.
  • Within 15 – 30 days of the date of arrival, 50% of the 1st night stay will be charged as retention.
  • Within 07 – 15 days of the date of arrival, 75% of the 1st night stay will be charged as retention.
  • Less than 7 days of the date of arrival, entire amount for stay will be charged as retention.

Refund Policy

  • Refunds are possible on all bookings based on the hotel’s cancellation policy.
  • Non-refundable bookings are extremely special rates issued on the basis of guaranteed bookings after fulfilling all criteria requirements. Such bookings received through any channel will not be refunded.
  • For eligible cases, while all efforts will be made to initiate the refund at the earliest, any refund will take a period of two to four weeks to be affected. This time period is due to factors which may include but not be limited to your credit card company’s billing cycle tallying, confirmation of amounts received against the particular booking and receipt of all bank requirements to where the refund is to be directed amongst others including management approval.
  • If a “Refund Hold” has been requested, this will be treated as a credit note against your next booking within the next 3 months of travel. Rates for your booking, however, are subject to change depending on the season/availability and the differential amount is payable/adjustable.
  • If a simple “Refund” has been requested, the process will start immediately but shall take two to four weeks to reflect in your bank account. In cases where there may be mass cancellations for reasons such as natural calamities, acts of terror, strikes/bandhs where the banking service may be affected, refunds will be processed when regular operations restart.
  • Refunds will not be entertained due to flight or train cancellations.
  • All bookings during peak season periods including December 20th until 3rd January across all our properties are non-amendable and non-refundable. Kindly refer to our website – www.hotelshantipalacedrj.com where a specific peak period is mentioned per hotel.
  • A banking administration fee no more than 5% on the refund value will be charged against all processed refunds.
  • For GST refunds, the same is as per the applicable law.

Child Policy

  • No extra charge for occupants below 6 yrs sharing the existing bed with parents
  • Extra charge for occupants above 6 yrs sharing the existing bed with parents
  • Extra bed charges will be applicable for occupants above 6 yrs sharing with extra bed with parents
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